What you can do with Zendesk
Every task in plain language. Pick one, and we can help you get access.
540 things you can do
Zendesk
Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat, social media, and phonethrough a unified platform.
19 multi-step recipesRecipes: multi-step jobs
Add Comment to TicketAppend a comment to an existing ticket after confirming it exists.Apply Macro to Ticket
Preview a macro against a ticket and persist its resulting changes.Assign Organization to Ticket
Resolve an organization by name and attach a ticket to it.Create Macro and Preview on Ticket
Create a macro and preview its effect on a sample ticket.Create Organization and User
Create an organization and a user belonging to that organization.Create Ticket and Assign Group
Resolve a group by name and open a ticket assigned to it.Create User and Open Ticket
Create an end user and open a ticket requested by that user.Create and Verify Custom Ticket Field
Create a custom ticket field and verify it in the field list.Escalate Ticket
Escalate a ticket by raising priority and adding an internal note.Find Macro and Apply to Ticket
Locate a macro by search and apply its changes to a ticket.Find User and Open Ticket
Resolve a requester by query and open a ticket for them.Merge Duplicate Organizations
Locate a duplicate organization by name and merge it into a winner.Onboard New Customer
Provision an organization, a user, and an opening ticket in one pass.Reassign Ticket to Agent
Resolve an agent by query and reassign a ticket to them.Solve Ticket from Search
Find a ticket via search and mark it solved with a closing comment.Tag and Prioritize New Ticket
Create a ticket, tag it, then set its priority.Triage Tickets from a View
Pull the tickets in a view and triage the first one.Upsert Organization by Name
Upsert a Zendesk organization keyed on its unique name.Upsert User by Email
Upsert a Zendesk end user keyed on email address.
Contact Centre Operations Management
Open a ticket in an agent's browserOpen a user profile in an agent's browserCreate a call or voicemail ticketCreate a routing queueUpdate a routing queueDelete a routing queueReorder routing queuesList routing queuesGet a routing queueGet queue condition definitionsCustomer Data Management
Create an organizationUpdate an organizationDelete an organizationMerge one organization into anotherBulk create up to 100 organizationsCreate or update an organization (upsert)Bulk delete up to 100 organizationsBulk update up to 100 organizationsCreate an organization with domains and tagsUpdate an organization's name, domains or fieldsPermanently delete an organizationPermanently delete a deleted userCreate a userUpdate a userDelete a user and associated recordsMerge two end usersBulk create up to 100 usersCreate or update a user by email or external IDBulk create or update up to 100 usersBulk delete up to 100 usersLog out many usersAsk the owner to add agent seatsBulk update usersCreate a user with name and email or phoneChange a user's name, email, role or tagsSoft-delete a userAdd a user to an organizationRemove an organization membershipBulk create organization membershipsBulk remove organization membershipsMake a membership the user's defaultRemove a user from an organizationMake an organization the user's defaultAutocomplete organization names by prefixCheck the status of an organization mergeList all organizations with cursor paginationGet one organization's detailsList merge history for an organizationGet related counts for an organizationCount organizations in the accountSearch organizations by name or external idGet several organizations by id at onceList organizations with page and per_pageShow an organization from the /organizations pathFind an organization by external idType-ahead organization lookup by nameAutocomplete users by the start of their nameList deleted usersShow a soft-deleted userCount deleted usersSearch users by query or external IDList all users in the accountShow a userShow a user's GDPR deletion statusShow a user's related informationCount usersShow the currently signed-in userShow many users by IDList users filtered by role or permission setGet a user's detailsSearch users by name, email or external IDList organization membershipsShow an organization membershipCustomer Feedback Management
Rate a solved ticketList satisfaction rating reasonsGet one satisfaction reasonList satisfaction ratingsGet a satisfaction ratingCount satisfaction ratingsCustomer Inquiry Management
Submit a support request as an end userComment on or solve my requestReport a channelback errorPush channel content into ZendeskTurn a tweet into a ticketCopy a suspended ticket's attachmentsDelete a suspended ticketRecover a suspended ticketDelete many suspended ticketsRecover many suspended ticketsSet or replace an agent's routing skillsCreate a routing attributeRename a routing attributeDelete a routing attributeAdd a skill to a routing attributeDelete a skill from an attributeUpdate a skill's name and ticket conditionsSet or replace a ticket's required skillsPermanently delete a soft-deleted ticketRestore a deleted ticketPermanently delete many soft-deleted ticketsRestore many deleted tickets at onceAdd tags to a ticketReplace all tags on a ticketRemove tags from a ticketCreate a ticket via the v2 endpointUpdate a ticket via the v2 endpointSoft-delete a ticket (v2)Mark a ticket as spam and suspend its requesterMerge tickets into another ticketCreate up to 100 tickets at onceDelete many tickets at onceMark many tickets as spamUpdate many tickets at onceCreate a ticket with full detailsUpdate, solve or close a ticketPermanently delete a ticketRedact attachments from a chat ticketRedact text from a chat ticket commentRedact content from a ticket commentMake a ticket comment privateRedact a string from a ticket commentList an end user's support requestsGet one of my support requestsList comments on a requestGet one comment on a requestSearch my support requestsValidate a channel integration tokenList monitored X handlesShow a monitored X handleGet the tweet status of a ticket's commentsList suspended ticketsGet a suspended ticketExport suspended tickets to CSVList a ticket's conversation logList an agent's routing skillsGet skills for up to 100 agentsList routing attributes on the accountGet a routing attributeList the skills under a routing attributeGet one skill (attribute value)List conditions usable to apply skillsFind tickets whose skills match mineList the skills required by a ticketFind problem tickets by subject textList soft-deleted ticketsList problem ticketsList a ticket's tagsList tickets via the v2 endpointGet a ticket's properties (v2)List a ticket's collaboratorsList users CC'd on a ticketList a ticket's followersList incidents linked to a problem ticketGet related information for a ticketCount tickets in the accountGet several tickets by idList tickets with sorting and page sizeShow a ticket's detailsList the comments on a ticketList a ticket's commentsCount a ticket's commentsCustomer Service Management
Set default custom statuses in bulkCreate a custom ticket statusUpdate a custom ticket statusUpload an attachment directly to a macroUpload a macro attachment to link laterCreate a macroUpdate a macroDelete a macroDelete several macros at onceUpdate several macros at onceList custom ticket statusesGet a custom ticket statusList the attachments on a macroGet details of a macro attachmentList all macros available to meGet a single macroPreview the field changes a macro makesList the actions macros supportList active macrosList macro categoriesGet definitions of macro actionsBuild an unsaved macro from a ticketSearch macrosPreview a ticket after applying a macroDeveloper Identity & Credential Management
Register an OAuth clientUpdate an OAuth clientDelete an OAuth clientRegenerate an OAuth client secretCreate an OAuth access tokenRevoke an OAuth tokenList OAuth clientsGet an OAuth clientList OAuth tokensGet an OAuth token's propertiesIdentity & Access Management
End all of a user's sessionsEnd one of a user's sessionsLog out the current sessionChange your own passwordSet another user's password as adminCreate a custom agent roleUpdate a custom roleDelete a custom roleList sessionsShow a user's sessionShow the current sessionRenew the current sessionGet password requirementsList custom agent rolesGet a custom roleOther things you can do
Create a ticket triggerUpdate a ticket triggerDelete a ticket triggerDelete several triggers at onceChange the firing order of triggersUpdate position or active status of many triggersCreate a contextual workspaceUpdate a contextual workspaceDelete a contextual workspaceDelete several workspaces at onceReorder contextual workspacesMake an audit's comment privateLink a custom status to ticket formsBulk add and remove statuses on a formAdd statuses to a ticket formRemove statuses from a ticket formUpdate one form status associationDelete one form status associationAdd an identity to a userUpdate or unverify a user identityDelete a user identityMake an identity primarySend a verification email for an identityMark an identity as verifiedRecord a ticket skipUnregister push notification devicesCreate an SLA policyUpdate an SLA policyDelete an SLA policyReorder SLA policiesRun a bulk job on custom object recordsCreate a custom object recordDelete a custom object record by external ID or nameUpsert a custom object record by external ID or nameDelete a custom object record by IDUpdate a custom object recordBulk set routing attributes for agentsCreate a notification targetUpdate a notification targetDelete a notification targetAdd a field to a custom objectDelete a custom object fieldUpdate a custom object fieldReorder a custom object's fieldsCreate a ticket trigger categoryDelete a ticket trigger categoryRename or reposition a trigger categoryBatch update trigger categories and triggersCreate a ticket sharing agreementChange a sharing agreement's statusDelete a sharing agreementAdd a support addressUpdate a support addressDelete a support addressVerify support address forwardingAdd a locale variant to dynamic contentUpdate a dynamic content variantDelete a dynamic content variantAdd several variants to dynamic contentUpdate several variants at onceSubscribe to an organization's ticketsUnsubscribe from an organizationCreate an agent groupUpdate a groupDelete a groupBookmark a ticketRemove a ticket bookmarkUpdate an object type's essentials cardDelete an object type's essentials cardCreate a ticket formUpdate a ticket formDelete a ticket formClone a ticket formReorder ticket formsImport a historical ticketImport up to 100 historical ticketsApprove or reject an approval requestChange account settingsAllow or restrict access to a malware attachmentPermanently redact an attachment from a commentUpload a file for a ticket commentDelete an uploaded file by tokenCreate a custom organization fieldUpdate a custom organization fieldDelete a custom organization fieldReorder custom organization fieldsCreate a custom ticket fieldUpdate a ticket field or its optionsDelete a custom ticket fieldAdd or edit one drop-down field optionDelete a drop-down field optionReorder ticket fieldsCreate a brandUpdate a brand or its logoDelete a brandCreate a resource collection from a payloadUpdate a resource collectionDelete a resource collectionCreate an automationUpdate an automationDelete an automationDelete several automations at onceUpdate several automations at onceCreate a custom objectDelete a custom objectUpdate a custom objectCreate a viewUpdate a viewDelete a viewDelete several views at onceUpdate several views at onceCreate a dynamic content itemRename a dynamic content itemDelete a dynamic content itemAdd an agent to a groupRemove an agent from a groupAdd many agents to groups at onceRemove many agents from groupsSet an agent's default groupCreate a custom user fieldUpdate a custom user fieldDelete a custom user fieldCreate or update a user field optionDelete an option from a user fieldReorder custom user fieldsExchange a grant for an OAuth access tokenPin content to a ticketRemove a content pin from a ticketCreate a deletion scheduleUpdate a deletion scheduleDelete a deletion scheduleCreate an object triggerUpdate an object triggerDelete an object triggerBulk delete object triggersReorder or toggle many object triggersCreate a group SLA policyUpdate a group SLA policyDelete a group SLA policyReorder group SLA policiesCreate a trial accountSearch ticket triggersList all ticket triggersGet a ticket triggerList a trigger's revision historyGet one revision of a triggerList active ticket triggersList trigger condition and action definitionsList popular tagsCount tagsList contextual workspacesGet a contextual workspaceList ticket audits across the accountList the audits for one ticketGet a ticket auditCount a ticket's auditsList all ticket form status associationsGet several ticket form statuses by idList statuses enabled on one ticket formExport changes to routing skill valuesExport changes to routing attributesExport skill assignment changes on agents and ticketsList a user's identitiesShow a user identitySearch assignable groups and agentsList assignable groupsList assignable agents in a groupList a user's ticket skipsList SLA policiesGet an SLA policyList SLA policy filter definitionsSearch tickets, users and moreCount search resultsExport large search resultsAutocomplete custom object records by nameList a custom object's recordsShow a custom object recordCount a custom object's recordsSearch a custom object's recordsFilter custom object records with comparison filtersCheck the custom object record limitList authorized global OAuth clientsGet a global OAuth clientSummarize tokens for global clientsList background job statusesShow a background job's statusShow the status of several jobsSample an incremental exportExport organizations changed since a timeExport a stream of ticket eventsShowing 400 of 521. Search above to find the rest.