Find User and Open Ticket
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Find User and Open Ticket
with Zendesk · Customer Inquiry Management
Resolve a requester by query and open a ticket for them.
- Search users for the requester.
- Open a ticket with the resolved user as the requester.
What you'll need to have ready
- userQuery: A name, email, or other query identifying the requester.
- subject: The subject line of the new ticket.
- commentBody: The body of the first public comment on the ticket.
For your developer
Arazzo workflow zendesk:find-user-and-open-ticket, 2 operations: SearchUsers → CreateTicket. Specs on APIs.io.