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Find Macro and Apply to Ticket

A 3-step recipe with Zendesk. We can help you get access.

Recipe · 3 steps

Find Macro and Apply to Ticket

with Zendesk · Customer Service Management

Locate a macro by search and apply its changes to a ticket.

  1. Search macros for the supplied query text.
  2. Preview the changes the matched macro would make to the ticket without persisting them. ShowTicketAfterChanges is non-unique across the sourced specs, so it is referenced by operationPath against the macros description.
  3. Persist the macro's proposed status and comment to the ticket.
What you'll need to have ready
  • macroQuery: The text query used to find the macro.
  • ticketId: The id of the ticket to apply the matched macro to.
For your developer

Arazzo workflow zendesk:find-macro-and-apply, 3 operations: SearchMacro → {$sourceDescriptions.macrosApi.url}#/paths/~1api~1v2~1tickets~1{ticket_id}~1macros~1{macro_id}~1apply/get → UpdateTicket. Specs on APIs.io.

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