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Apply Macro to Ticket

A 2-step recipe with Zendesk. We can help you get access.

Recipe · 2 steps

Apply Macro to Ticket

with Zendesk · Customer Service Management

Preview a macro against a ticket and persist its resulting changes.

  1. Request the ticket as it would appear after applying the macro. This does not change the ticket; it returns the proposed changes. The operationId ShowTicketAfterChanges is non-unique across the sourced specs, so it is referenced by operatio
  2. Persist the macro's proposed status and comment to the ticket.
What you'll need to have ready
  • ticketId: The id of the ticket to apply the macro to.
  • macroId: The id of the macro to apply.
For your developer

Arazzo workflow zendesk:apply-macro-to-ticket, 2 operations: {$sourceDescriptions.macrosApi.url}#/paths/~1api~1v2~1tickets~1{ticket_id}~1macros~1{macro_id}~1apply/get → UpdateTicket. Specs on APIs.io.

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