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Escalate Ticket

A 2-step recipe with Zendesk. We can help you get access.

Recipe · 2 steps

Escalate Ticket

with Zendesk · Customer Inquiry Management

Escalate a ticket by raising priority and adding an internal note.

  1. Load the ticket to confirm it exists before escalating.
  2. Raise priority, set status open, tag, and add an internal note.
What you'll need to have ready
  • ticketId: The id of the ticket to escalate.
  • priority: The priority to set (urgent, high, normal, low).
  • escalationNote: The internal note explaining the escalation.
For your developer

Arazzo workflow zendesk:escalate-ticket, 2 operations: ShowTicket → UpdateTicket. Specs on APIs.io.

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