Add Comment to Ticket
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Add Comment to Ticket
with Zendesk · Customer Inquiry Management
Append a comment to an existing ticket after confirming it exists.
- Load the ticket to confirm it exists before commenting.
- Append the comment to the ticket via a ticket update.
What you'll need to have ready
- ticketId: The id of the ticket to comment on.
- commentBody: The body text of the comment to add.
- isPublic: Whether the comment is public (true) or internal (false).
For your developer
Arazzo workflow zendesk:add-comment-to-ticket, 2 operations: ShowTicket → UpdateTicket. Specs on APIs.io.