Create Macro and Preview on Ticket
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Create Macro and Preview on Ticket
with Zendesk · Customer Service Management
Create a macro and preview its effect on a sample ticket.
- Create the macro from the supplied title and actions.
- Preview the changes the new macro would make to the sample ticket without persisting them.
What you'll need to have ready
- title: The title of the macro to create.
- actions: The macro actions, each an object with field and value, e.g. [{"field":"status","value":"solved"}].
- sampleTicketId: The id of a ticket to preview the macro against.
For your developer
Arazzo workflow zendesk:create-macro-and-preview, 2 operations: CreateMacro → ShowTicketAfterChanges. Specs on APIs.io.