Open a user profile in an agent's browser
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Open a user profile in an agent's browser
with Zendesk · Contact Centre Operations Management
Use Zendesk: its Zendesk Basics API lets you open a user profile in an agent's browser in a single step (POST /api/v2/channels/voice/agents/{agent_id}/users/{user_id}/display). capabilities.work can help you get signed up and connected.
- Can I show a caller's profile to the agent answering the phone?
- Is there a screen-pop for user profiles during calls?
Say it to your AI assistant
- Open this caller's user profile in the agent's browser.
- Pop the customer's profile on the agent's screen.
For your developer
POST /api/v2/channels/voice/agents/{agent_id}/users/{user_id}/display in Zendesk Basics API. Full spec on APIs.io.