Reorder routing queues
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Reorder routing queues
with Zendesk · Contact Centre Operations Management
Use Zendesk: its Zendesk Queues Omnichannel Routing Queues API lets you reorder routing queues in a single step (PATCH /api/v2/queues/order). capabilities.work can help you get signed up and connected.
- Can I change the order routing queues are evaluated in?
- Do I have to include every queue id when reordering?
Say it to your AI assistant
- Reorder the routing queues in this sequence.
- Move the VIP queue to be evaluated first.
For your developer
PATCH /api/v2/queues/order in Zendesk Queues Omnichannel Routing Queues API. Full spec on APIs.io.