Open a ticket in an agent's browser
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Open a ticket in an agent's browser
with Zendesk · Contact Centre Operations Management
Use Zendesk: its Zendesk Basics API lets you open a ticket in an agent's browser in a single step (POST /api/v2/channels/voice/agents/{agent_id}/tickets/{ticket_id}/display). capabilities.work can help you get signed up and connected.
- Can a phone system pop a ticket open on an agent's screen?
- What response do I get if the agent or ticket id is invalid?
Say it to your AI assistant
- Open this ticket in the agent's browser.
- Pop ticket 42 on the handling agent's screen.
For your developer
POST /api/v2/channels/voice/agents/{agent_id}/tickets/{ticket_id}/display in Zendesk Basics API. Full spec on APIs.io.