List the skills required by a ticket
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List the skills required by a ticket
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you list the skills required by a ticket in a single step (GET /api/v2/routing/tickets/{ticket_id}/instance_values). capabilities.work can help you get signed up and connected.
- What skills does a specific ticket require?
- How do I see which attribute values are attached to a ticket?
Say it to your AI assistant
- Show the skills attached to this ticket.
- List the routing attribute values on that ticket.
For your developer
GET /api/v2/routing/tickets/{ticket_id}/instance_values in Zendesk Skill Based Routing API. Full spec on APIs.io.