Set or replace an agent's routing skills
One step with Zendesk. We can help you get access.
Get something done
Set or replace an agent's routing skills
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you set or replace an agent's routing skills in a single step (POST /api/v2/routing/agents/{user_id}/instance_values). capabilities.work can help you get signed up and connected.
- Does setting skills on an agent replace the ones they already have?
- How do I give one agent a new set of routing skills?
Say it to your AI assistant
- Replace this agent's skills with Spanish and Billing.
- Assign routing attribute values to the agent, overwriting any existing ones.
For your developer
POST /api/v2/routing/agents/{user_id}/instance_values in Zendesk Skill Based Routing API. Full spec on APIs.io.