Update a ticket field or its options
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Update a ticket field or its options
with Zendesk
Use Zendesk: its Zendesk Ticket Fields API lets you update a ticket field or its options in a single step (PUT /api/v2/ticket_fields/{ticket_field_id}). capabilities.work can help you get signed up and connected.
- Can I add or remove drop-down options by updating the whole ticket field?
- What's the catch when replacing options on a multi-select field via update?
Say it to your AI assistant
- Rename the Product Area ticket field to Product.
- Replace the full option list on that drop-down field in one update.
For your developer
PUT /api/v2/ticket_fields/{ticket_field_id} in Zendesk Ticket Fields API. Full spec on APIs.io.