Add a skill to a routing attribute
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Add a skill to a routing attribute
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you add a skill to a routing attribute in a single step (POST /api/v2/routing/attributes/{attribute_id}/values). capabilities.work can help you get signed up and connected.
- How do I add a new skill like German under the Language attribute?
- Can I create a skill value inside an existing routing attribute?
Say it to your AI assistant
- Add a German skill to the Language attribute.
- Create a new value called Enterprise under the Plan routing attribute.
For your developer
POST /api/v2/routing/attributes/{attribute_id}/values in Zendesk Skill Based Routing API. Full spec on APIs.io.