Update, solve or close a ticket
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Update, solve or close a ticket
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Tickets API lets you update, solve or close a ticket in a single step (PUT /tickets/{ticket_id}). capabilities.work can help you get signed up and connected.
- Can I mark a ticket solved or closed while adding a comment?
- Which fields can I change on a ticket, like priority, assignee or tags?
Say it to your AI assistant
- Set ticket {ticket_id} to solved with this change: {ticket}.
- Change the priority and assignee of ticket {ticket_id} to {ticket}.
For your developer
PUT /tickets/{ticket_id} in Zendesk Tickets API. Full spec on APIs.io.