Update a skill's name and ticket conditions
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Update a skill's name and ticket conditions
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you update a skill's name and ticket conditions in a single step (PATCH /api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id}). capabilities.work can help you get signed up and connected.
- How do I make a skill apply automatically to tickets that meet certain conditions?
- Can I change the conditions that attach a skill to new tickets?
Say it to your AI assistant
- Update the Billing skill so it's applied to tickets tagged invoice.
- Rename that skill and change its ticket conditions.
For your developer
PATCH /api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id} in Zendesk Skill Based Routing API. Full spec on APIs.io.