Bulk set routing attributes for agents
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Bulk set routing attributes for agents
with Zendesk
Use Zendesk: its Zendesk Job Statuses API lets you bulk set routing attributes for agents in a single step (POST /api/v2/routing/agents/instance_values/job). capabilities.work can help you get signed up and connected.
- Can I add or remove skills for up to 100 agents at once?
- Is there a job for replacing routing attribute values across many agents?
Say it to your AI assistant
- Add the Spanish skill to these agents in a bulk job.
- Replace the routing attribute values for a batch of agents.
For your developer
POST /api/v2/routing/agents/instance_values/job in Zendesk Job Statuses API. Full spec on APIs.io.