Update a group SLA policy
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Update a group SLA policy
with Zendesk
Use Zendesk: its Zendesk Group Slas Group SLA Policies API lets you update a group SLA policy in a single step (PUT /api/v2/group_slas/policies/{group_sla_policy_id}). capabilities.work can help you get signed up and connected.
- Can I change the target time on an existing group SLA policy?
- How do I edit which tickets a group SLA policy applies to?
Say it to your AI assistant
- Change the Tier 2 group SLA policy target to two hours.
- Update the filter on that group SLA policy.
For your developer
PUT /api/v2/group_slas/policies/{group_sla_policy_id} in Zendesk Group Slas Group SLA Policies API. Full spec on APIs.io.