Allow or restrict access to a malware attachment

Allow or restrict access to a malware attachment

Use Zendesk: its Zendesk Attachments API lets you allow or restrict access to a malware attachment in a single step (PUT /api/v2/attachments/{attachment_id}). capabilities.work can help you get signed up and connected.

• Can I let agents open an attachment that was flagged as malware?
• How do I restrict agent access to a file with detected malware?

Say it to your AI assistant

• Restrict agent access to that malware-flagged attachment.
• Allow agents to open this attachment even though malware was detected.

For your developer

PUT /api/v2/attachments/{attachment_id} in Zendesk Attachments API. Full spec on APIs.io.