Create an SLA policy
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Create an SLA policy
with Zendesk
Use Zendesk: its Zendesk Slas SLA Policies API lets you create an SLA policy in a single step (POST /api/v2/slas/policies). capabilities.work can help you get signed up and connected.
- Can I set a first reply target for urgent tickets?
- What does a new service level policy need?
Say it to your AI assistant
- Create an SLA policy with a one hour first reply for urgent tickets.
- Add a new service level policy for enterprise customers.
For your developer
POST /api/v2/slas/policies in Zendesk Slas SLA Policies API. Full spec on APIs.io.