Triage Tickets from a View
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Triage Tickets from a View
with Zendesk · Customer Inquiry Management
Pull the tickets in a view and triage the first one.
- List the full ticket objects in the view, newest activity first.
- Assign, open, and prioritize the first ticket in the view.
What you'll need to have ready
- viewId: The id of the view whose tickets are triaged.
- assigneeId: The id of the agent to assign the ticket to.
- priority: The priority to set on the ticket (urgent, high, normal, low).
For your developer
Arazzo workflow zendesk:triage-tickets-from-view, 2 operations: ListTicketsFromView → UpdateTicket. Specs on APIs.io.