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Tag and Prioritize New Ticket

A 3-step recipe with Zendesk. We can help you get access.

Recipe · 3 steps

Tag and Prioritize New Ticket

with Zendesk · Customer Inquiry Management

Create a ticket, tag it, then set its priority.

  1. Open the new ticket.
  2. Set the supplied tags on the ticket via the tags endpoint.
  3. Raise the ticket priority and set it to open.
What you'll need to have ready
  • subject: The subject line of the new ticket.
  • commentBody: The body of the first public comment on the ticket.
  • tags: The list of tags to set on the ticket.
  • priority: The priority to set (urgent, high, normal, low).
For your developer

Arazzo workflow zendesk:tag-and-prioritize-ticket, 3 operations: CreateTicket → SetTagsTicket → UpdateTicket. Specs on APIs.io.

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