Reassign Ticket to Agent
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Reassign Ticket to Agent
with Zendesk · Customer Inquiry Management
Resolve an agent by query and reassign a ticket to them.
- Search users for the target agent.
- Reassign the ticket to the resolved agent and set it open.
What you'll need to have ready
- agentQuery: A name, email, or other query identifying the target agent.
- ticketId: The id of the ticket to reassign.
For your developer
Arazzo workflow zendesk:reassign-ticket-to-agent, 2 operations: SearchUsers → UpdateTicket. Specs on APIs.io.