Create a custom agent role
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Create a custom agent role
with Zendesk · Identity & Access Management
Use Zendesk: its Zendesk Custom Roles API lets you create a custom agent role in a single step (POST /api/v2/custom_roles). capabilities.work can help you get signed up and connected.
- Can I create a role with limited permissions for contractors?
- Which agents are allowed to create custom roles?
Say it to your AI assistant
- Create a custom role for contractors.
- Add a new agent role that can only view tickets.
For your developer
POST /api/v2/custom_roles in Zendesk Custom Roles API. Full spec on APIs.io.