Export skill assignment changes on agents and tickets
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Export skill assignment changes on agents and tickets
with Zendesk
Use Zendesk: its Zendesk Incremental Skill Based Routing API lets you export skill assignment changes on agents and tickets in a single step (GET /api/v2/incremental/routing/instance_values). capabilities.work can help you get signed up and connected.
- How do I get a history of skills being added to or removed from agents and tickets?
- Are associate and unassociate events for skill assignments grouped together in the export?
Say it to your AI assistant
- Export the incremental stream of skill assignment changes on agents and tickets.
- Pull instance value associate and unassociate events since my last cursor.
For your developer
GET /api/v2/incremental/routing/instance_values in Zendesk Incremental Skill Based Routing API. Full spec on APIs.io.