Make a ticket comment private
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Make a ticket comment private
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Ticket Comments API lets you make a ticket comment private in a single step (PUT /api/v2/tickets/{ticket_id}/comments/{ticket_comment_id}/make_private). capabilities.work can help you get signed up and connected.
- Can I hide a public reply so the requester can't see it?
- Who can turn a public comment into an internal note?
Say it to your AI assistant
- Make this ticket comment private.
- Turn one public reply into an internal note.
For your developer
PUT /api/v2/tickets/{ticket_id}/comments/{ticket_comment_id}/make_private in Zendesk Ticket Comments API. Full spec on APIs.io.