Find tickets whose skills match mine
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Find tickets whose skills match mine
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you find tickets whose skills match mine in a single step (GET /api/v2/routing/requirements/fulfilled). capabilities.work can help you get signed up and connected.
- Which of these tickets match my own skills?
- Can I check whether I'm qualified for a set of tickets based on routing skills?
Say it to your AI assistant
- Tell me which of tickets {ticket_ids} match my skills.
- Check tickets {ticket_ids} against my routing attributes and return the ones I fulfill.
For your developer
GET /api/v2/routing/requirements/fulfilled in Zendesk Skill Based Routing API. Full spec on APIs.io.