Set or replace a ticket's required skills
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Set or replace a ticket's required skills
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you set or replace a ticket's required skills in a single step (POST /api/v2/routing/tickets/{ticket_id}/instance_values). capabilities.work can help you get signed up and connected.
- How do I set the skills a ticket needs so it routes to the right agent?
- Are invalid or deleted attributes ignored when I set ticket skills?
Say it to your AI assistant
- Set this ticket's required skills to Spanish and Payments.
- Replace the skills on that ticket with the Enterprise value.
For your developer
POST /api/v2/routing/tickets/{ticket_id}/instance_values in Zendesk Skill Based Routing API. Full spec on APIs.io.