List an agent's routing skills
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List an agent's routing skills
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Skill Based Routing API lets you list an agent's routing skills in a single step (GET /api/v2/routing/agents/{user_id}/instance_values). capabilities.work can help you get signed up and connected.
- Which skills are assigned to a particular agent for routing?
- How can I see the attribute values one agent has in skills-based routing?
Say it to your AI assistant
- Show the routing skills currently assigned to this agent.
- List the attribute values set on that agent's profile.
For your developer
GET /api/v2/routing/agents/{user_id}/instance_values in Zendesk Skill Based Routing API. Full spec on APIs.io.