Permanently redact an attachment from a comment
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Permanently redact an attachment from a comment
with Zendesk
Use Zendesk: its Zendesk Attachments API lets you permanently redact an attachment from a comment in a single step (PUT /api/v2/tickets/{ticket_id}/comments/{comment_id}/attachments/{attachment_id}/redact). capabilities.work can help you get signed up and connected.
- How do I permanently remove a sensitive file from a ticket comment?
- Can attachment redaction be undone?
Say it to your AI assistant
- Redact the attachment containing the customer's ID scan from that ticket comment.
- Permanently remove this file from the comment, replacing it with redacted.txt.
For your developer
PUT /api/v2/tickets/{ticket_id}/comments/{comment_id}/attachments/{attachment_id}/redact in Zendesk Attachments API. Full spec on APIs.io.