Redact text from a chat ticket comment
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Redact text from a chat ticket comment
with Zendesk · Customer Inquiry Management
Use Zendesk: its Zendesk Ticket Comments API lets you redact text from a chat ticket comment in a single step (PUT /api/v2/chat_redactions/{ticket_id}). capabilities.work can help you get signed up and connected.
- Can I scrub a credit card number someone typed into a chat?
- What tags do I wrap around chat text I want redacted?
Say it to your AI assistant
- Redact the ID number from this chat ticket's message.
- Permanently strip sensitive words from a chat comment.
For your developer
PUT /api/v2/chat_redactions/{ticket_id} in Zendesk Ticket Comments API. Full spec on APIs.io.