Create a group SLA policy
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Create a group SLA policy
with Zendesk
Use Zendesk: its Zendesk Group Slas Group SLA Policies API lets you create a group SLA policy in a single step (POST /api/v2/group_slas/policies). capabilities.work can help you get signed up and connected.
- How do I set a time target for how long a ticket can sit with one group?
- Can I create an SLA policy that applies to groups rather than tickets overall?
Say it to your AI assistant
- Create a group SLA policy giving Tier 2 four hours per ticket.
- Add a new group SLA policy for the Billing group.
For your developer
POST /api/v2/group_slas/policies in Zendesk Group Slas Group SLA Policies API. Full spec on APIs.io.