Solve Ticket from Search
A 2-step recipe with Zendesk. We can help you get access.
Recipe · 2 steps
Solve Ticket from Search
with Zendesk · Customer Inquiry Management
Find a ticket via search and mark it solved with a closing comment.
- Run the Zendesk search and capture the first matching ticket id.
- Update the matched ticket to solved with a closing public comment.
What you'll need to have ready
- query: The Zendesk search query, e.g. "type:ticket status:open subject:refund".
- closingComment: The public comment to add when solving the ticket.
For your developer
Arazzo workflow zendesk:solve-ticket-from-search, 2 operations: ListSearchResults → UpdateTicket. Specs on APIs.io.