Reorder SLA policies
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Reorder SLA policies
with Zendesk
Use Zendesk: its Zendesk Slas SLA Policies API lets you reorder SLA policies in a single step (PUT /api/v2/slas/policies/reorder). capabilities.work can help you get signed up and connected.
- Can I change which SLA policy takes precedence?
- Does SLA policy order decide which one applies to a ticket?
Say it to your AI assistant
- Reorder SLA policies to {sla_policy_ids}.
- Set the SLA precedence order as {sla_policy_ids}.
For your developer
PUT /api/v2/slas/policies/reorder in Zendesk Slas SLA Policies API. Full spec on APIs.io.