What you can do with ServiceNow
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24 things you can do
ServiceNow
ServiceNow provides cloud-based platform services that automate enterprise IT operations.
24 multi-step recipesRecipes: multi-step jobs
Add Incident Work NoteLocate an incident by number and append a work note while reassigning it.Add Task to Change Request
Create and schedule a task on a change request.Assign Open Task
Claim and start the oldest unassigned open task on a table.Bulk Import Records
Bulk-load staging records and verify the first transformed target row.Cart Checkout
Add an item to the cart and check out.Close Problem
Locate a problem by number and close it with a resolution.Create Emergency Change With Task
Create an emergency change and attach an implementation task.Create Incident Then Triage
Create an incident record and immediately triage it.Create Problem From Incident
Escalate an incident into a problem and link them.Create Trouble Ticket Then Update
Open a trouble ticket and progress its status.Create and Approve Normal Change
Create a normal change request and advance it through approval.Escalate Trouble Ticket
Locate an open trouble ticket and escalate its severity.Import Set Load and Verify
Load a staging record and verify the transformed target record.Incident Backlog Report
Summarize and then list the open incident backlog.Incident With Attachment
Open an incident and attach a supporting file to it.Link Configuration Item to Incident
Locate a CMDB configuration item and attach it to an incident.Onboard Contact
Create a contact and open a welcome incident for them.Order Catalog Item
Find a catalog item and order it immediately.Publish Knowledge Article
Author a knowledge article draft and publish it.Resolve Incident
Locate an incident by number and move it to a resolved state.Standard Change From Template
Create a standard change from a pre-approved template.Table Record Lifecycle
Create, read, update, and delete a single record in any table.Update Configuration Item Attributes
Read a configuration item and update its attributes.Upsert Contact
Create or update a CSM contact keyed on email.