Assign Open Task
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Assign Open Task
with ServiceNow
Claim and start the oldest unassigned open task on a table.
- Query the table for the single oldest open, unassigned task, ordered by creation date ascending.
- Assign the matched task to the supplied user.
- Move the claimed task into the work-in-progress state.
What you'll need to have ready
- tableName: The task-based table to triage (e.g. sc_task, change_task).
- assignedTo: The sys_id of the user to assign the claimed task to.
- workingState: The state value representing Work in Progress (e.g. "2").
For your developer
Arazzo workflow servicenow:assign-open-task, 3 operations: listRecords → patchRecord → patchRecord. Specs on APIs.io.