Create Incident Then Triage
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Create Incident Then Triage
with ServiceNow
Create an incident record and immediately triage it.
- Create a new record in the incident table using the supplied caller and description fields.
- Read the newly created incident back by its sys_id to confirm it was persisted before applying triage changes.
- Patch the incident with its triaged state, priority, and assignment group. Only the supplied fields are modified.
What you'll need to have ready
- shortDescription: The one-line summary of the incident.
- description: The full description of the incident.
- callerId: The sys_id or user reference of the caller reporting the incident.
- state: The target incident state to set during triage (e.g. "2" for In Progress).
- priority: The target priority to set during triage (e.g. "2").
- assignmentGroup: The sys_id of the assignment group to route the incident to.
For your developer
Arazzo workflow servicenow:create-incident-then-update, 3 operations: createRecord → getRecord → patchRecord. Specs on APIs.io.