Add Task to Change Request
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Add Task to Change Request
with ServiceNow · IT Service Management
Create and schedule a task on a change request.
- Create a new change task under the supplied parent change request.
- List the tasks on the parent change request to confirm the new task is attached.
- Update the change task state via the Table API change_task table. The Change Management API has no task update endpoint, so the generic Table API is used to patch the task by sys_id.
What you'll need to have ready
- changeSysId: The sys_id of the parent change request.
- shortDescription: The short description of the change task.
- description: The full description of the change task.
- assignedTo: The sys_id of the user to assign the task to.
- assignmentGroup: The sys_id of the assignment group for the task.
- plannedStartDate: The planned start date/time for the task.
- plannedEndDate: The planned end date/time for the task.
- taskState: The state value to set on the task during the update.
For your developer
Arazzo workflow servicenow:add-change-task, 3 operations: createChangeTask → listChangeTasks → patchRecord. Specs on APIs.io.