Close Problem
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Close Problem
with ServiceNow
Locate a problem by number and close it with a resolution.
- Search the problem table for a single record whose number matches the supplied value.
- Read the matched problem back by sys_id to confirm it is still open before closing it.
- Patch the problem into a closed state with the supplied resolution code and close notes.
What you'll need to have ready
- number: The human-readable problem number (e.g. PRB0040001).
- closedState: The state value representing Closed (e.g. "107").
- resolutionCode: The problem resolution code.
- closeNotes: The notes describing how the problem was resolved.
For your developer
Arazzo workflow servicenow:close-problem, 3 operations: listRecords → getRecord → patchRecord. Specs on APIs.io.