Create Problem From Incident

Create Problem From Incident

Escalate an incident into a problem and link them.

1. Read the source incident by sys_id to capture the fields used to seed the problem record.
2. Create a new record in the problem table seeded from the source incident.
3. Patch the source incident to reference the new problem, linking the two records together.

What you'll need to have ready

• incidentSysId: The sys_id of the source incident to escalate.
• problemShortDescription: The short description for the new problem record.
• assignmentGroup: The assignment group to own the problem.

For your developer

Arazzo workflow servicenow:create-problem-from-incident, 3 operations: getRecord → createRecord → patchRecord. Specs on APIs.io.