capabilities.work

Create Trouble Ticket Then Update

A 3-step recipe with ServiceNow. We can help you get access.

Recipe · 3 steps

Create Trouble Ticket Then Update

with ServiceNow

Open a trouble ticket and progress its status.

  1. Create a trouble ticket record in the Case, Incident, or Service Problem Case table per the supplied ticket type.
  2. Retrieve the trouble ticket by its id to confirm it persisted before updating it.
  3. Update the trouble ticket's status and severity as it progresses.
What you'll need to have ready
  • name: The title of the trouble ticket.
  • description: The full description of the trouble ticket.
  • severity: The initial severity of the ticket.
  • ticketType: The ticket type — one of Case, Incident, or Service Problem Case.
  • newStatus: The status to set during the update.
  • newSeverity: The severity to set during the update.
For your developer

Arazzo workflow servicenow:create-trouble-ticket-then-update, 3 operations: createTroubleTicket → getTroubleTicketById → updateTroubleTicket. Specs on APIs.io.

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