Add Incident Work Note

Add Incident Work Note

Locate an incident by number and append a work note while reassigning it.

1. Search the incident table for a single record whose number matches the supplied value.
2. Read the matched incident back by sys_id to confirm it is available before annotating it.
3. Patch the incident to append a work note and reassign it. Writing to the work_notes journal field appends a new entry rather than overwriting.

What you'll need to have ready

• number: The human-readable incident number (e.g. INC0010023).
• workNote: The work note text to append to the incident journal.
• assignmentGroup: The sys_id of the assignment group to reassign the incident to.

For your developer

Arazzo workflow servicenow:add-incident-worknote, 3 operations: listRecords → getRecord → patchRecord. Specs on APIs.io.