Create and Approve Normal Change
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Create and Approve Normal Change
with ServiceNow · IT Service Management
Create a normal change request and advance it through approval.
- Create a new normal change request with the supplied planning fields.
- Read the newly created change request back by its sys_id to confirm it persisted before submitting it for approval.
- Patch the change request to set its approval and advance its state. ServiceNow has no dedicated approve endpoint, so approval is applied by updating the approval and state fields directly.
What you'll need to have ready
- shortDescription: The one-line summary of the change.
- description: The full description of the change.
- priority: The change priority (e.g. "2").
- risk: The risk level of the change.
- assignmentGroup: The assignment group responsible for the change.
- implementationPlan: The implementation plan text.
- backoutPlan: The backout plan text.
- approval: The approval value to set (e.g. "approved").
- state: The state to advance the change to after approval.
For your developer
Arazzo workflow servicenow:create-change-then-approve, 3 operations: createNormalChange → getNormalChange → updateNormalChange. Specs on APIs.io.