Resolve Incident
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Resolve Incident
with ServiceNow
Locate an incident by number and move it to a resolved state.
- Search the incident table for a single record whose number matches the supplied value.
- Read the matched incident back by its sys_id to confirm it is still available before resolving it.
- Patch the incident into a resolved state with the supplied close code and close notes.
What you'll need to have ready
- number: The human-readable incident number (e.g. INC0010023).
- resolvedState: The state value representing Resolved (typically "6").
- closeCode: The resolution close code (e.g. "Solved (Permanently)").
- closeNotes: The resolution notes describing how the incident was resolved.
For your developer
Arazzo workflow servicenow:resolve-incident, 3 operations: listRecords → getRecord → patchRecord. Specs on APIs.io.