Onboard Contact
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Onboard Contact
with ServiceNow
Create a contact and open a welcome incident for them.
- Create a new CSM contact from the supplied identity fields.
- Fetch the newly created contact by its sys_id to confirm it persisted.
- Open a welcome incident on the Table API referencing the new contact as the caller.
What you'll need to have ready
- firstName: The contact's first name.
- lastName: The contact's last name.
- email: The contact's email address.
- phone: The contact's phone number.
- welcomeShortDescription: The short description for the onboarding incident.
For your developer
Arazzo workflow servicenow:onboard-contact, 3 operations: createContact → getContactById → createRecord. Specs on APIs.io.