Incident Backlog Report
A 2-step recipe with ServiceNow. We can help you get access.
Recipe · 2 steps
Incident Backlog Report
with ServiceNow
Summarize and then list the open incident backlog.
- Compute a grouped count of incidents matching the backlog query, grouped by the supplied field.
- List the underlying open incident records matching the same query so the aggregate totals can be reconciled against detail rows.
What you'll need to have ready
- query: The encoded query identifying the open backlog (e.g. active=true).
- groupBy: The field to group the aggregate count by (e.g. priority).
- detailLimit: The maximum number of detail rows to return.
For your developer
Arazzo workflow servicenow:incident-backlog-report, 2 operations: getAggregateStats → listRecords. Specs on APIs.io.