Incident With Attachment

Incident With Attachment

Open an incident and attach a supporting file to it.

1. Create a new incident record to which the file will be attached.
2. Upload a file to the new incident using multipart form-data, targeting the incident table and the incident sys_id.
3. Retrieve the attachment metadata by sys_id to confirm it was stored and linked to the incident.

What you'll need to have ready

• shortDescription: The short description of the incident.
• callerId: The sys_id of the caller reporting the incident.
• uploadFile: The file content to attach to the incident.

For your developer

Arazzo workflow servicenow:incident-with-attachment, 3 operations: createRecord → uploadAttachmentMultipart → getAttachment. Specs on APIs.io.