Publish Knowledge Article
A 3-step recipe with ServiceNow. We can help you get access.
Recipe · 3 steps
Publish Knowledge Article
with ServiceNow
Author a knowledge article draft and publish it.
- Create a draft article in the kb_knowledge table.
- Read the draft article back by sys_id to confirm it persisted before publishing.
- Patch the article's workflow_state to move it into the published state.
What you'll need to have ready
- shortDescription: The article title / short description.
- text: The article body content.
- knowledgeBase: The sys_id of the knowledge base to file the article under.
- category: The sys_id of the article category.
- publishedState: The workflow_state value representing Published (e.g. "published").
For your developer
Arazzo workflow servicenow:publish-knowledge-article, 3 operations: createRecord → getRecord → patchRecord. Specs on APIs.io.