Search the knowledge base for a regional profile
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Search the knowledge base for a regional profile
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you search the knowledge base for a regional profile in a single step (POST /v2/projects/{projectsId}/locations/{locationsId}/suggestions:searchKnowledge). capabilities.work can help you get signed up and connected.
- Can I query my agent-assist knowledge sources directly in a specific region without a conversation?
- Is there a regional knowledge search that only takes a conversation profile and a question?
Say it to your AI assistant
- Search knowledge for {query} in project {project}, location {location}, using conversation profile {profile}.
- Run an exact-match regional knowledge search in {location} for project {project} on {query}.
For your developer
POST /v2/projects/{projectsId}/locations/{locationsId}/suggestions:searchKnowledge in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.