Search knowledge within a regional conversation
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Search knowledge within a regional conversation
with Google Dialogflow · Contact Centre Operations Management
Use Google Dialogflow: its Dialogflow ES API (v2) Suggestions API lets you search knowledge within a regional conversation in a single step (POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/suggestions:searchKnowledge). capabilities.work can help you get signed up and connected.
- Can a human agent search the knowledge base from inside a regional conversation?
- Does a knowledge search scoped to a regional conversation use its message history?
Say it to your AI assistant
- Search knowledge for {query} within conversation {conversation}, project {project}, location {location}.
- Look up {query} in the knowledge base for regional conversation {conversation}.
For your developer
POST /v2/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/suggestions:searchKnowledge in Dialogflow ES API (v2) Suggestions API. Full spec on APIs.io.